Terms & Conditions

PUBLIC CONTRACT (OFFER) on order, sale and delivery of goods

This contract is an official and public offer of the Seller to conclude a contract of sale of the Goods presented on the site https://lloviabeauty.com/. This contract is public, that is, in accordance with article 633 of the Civil Code of Ukraine, its terms are the same for all buyers regardless of their status (natural person, legal entity, natural person-entrepreneur) without preferring one buyer over another. By concluding this Agreement, the buyer shall accept in full the terms and procedure of placing the order, payment for the goods, delivery of the goods, return of the goods, liability for unfair order and other terms of the contract. The contract is considered concluded from the moment of pressing the button «Confirm Order» on the page of placing the order in the Section «Shopping Cart» and receipt by the Buyer from the Seller of confirmation of the order in electronic form.

1. Definition of terms

  • 1.1. Public offer (hereinafter - «Offer») - a public offer of the Seller addressed to an unspecified circle of persons, to conclude with the Seller a contract for the sale of goods remotely (hereinafter - «Contract») on the terms contained in this Offer.
  • 1.2. Goods or Services - the object of agreement of the parties, chosen by the buyer on the website of the online store and placed in a basket, or already purchased by the Buyer from the Seller remotely.
  • 1.3. Online Store - Seller’s site at www.loviabeauty.com created to conclude retail and wholesale sales contracts based on the Buyer’s familiarization with the Seller’s proposed description of the Goods via the Internet.
  • 1.4. The Buyer - a person with legal capacity who has reached the age of 18, receives information from the Seller, places an order for the purchase of goods submitted on the website of the Internet Shop for purposes other than business, or a legal person or an individual entrepreneur.
  • 1.5. Seller - Physical person-entrepreneur Tokarskaya Vera Vitalievna (identification code 3075104026), a natural person created and acting in accordance with the current legislation of Ukraine, whose location: 44343, Volyn region, Luboml district, village Mashev

2. Subject of the Treaty

  • 2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay and accept the Goods under the terms of this Contract.
  • 2.2. The date of conclusion of the Agreement-Offer (acceptance of the offer) and the moment of full and unconditional acceptance by the Buyer of the terms of the Contract shall be considered the date of completion by the Buyer of the order form placed on the Internet site the store, provided the Buyer receives confirmation of the order in electronic form from the Seller. If necessary, at the request of the Buyer, the Agreement may be drawn up in writing.

3. Checkout

  • 3.1. The buyer independently makes an order in the online store through the form «Baskets», or having made an order by email or phone, indicated in the contact section of the Internet store.
  • 3.2. The Seller has the right to refuse delivery of the order to the Buyer in case if the information provided by the Buyer at the placing of the order is incomplete or raise suspicion of their validity.
  • 3.3. When placing an order on the website of the online store, the Buyer undertakes to provide the following mandatory information necessary for the Seller to carry out the order:
  • 3.3.1. Name of the Buyer;
  • 3.3.2. the address at which the Goods should be delivered (if delivery to the Buyer);
  • 3.3.3. contact number.
  • 3.3.4. Identification code for the legal person or natural person of the entrepreneur.
  • 3.4. The name, quantity, article, price of the Goods selected by the Buyer are indicated in the Buyer’s basket on the website of the online store.
  • 3.5. If any of the Parties to the contract requires additional information, they shall have the right to request it from the other Party. If the Buyer fails to provide the necessary information, the Seller is not responsible for providing quality services to the Buyer when purchasing goods in the online store.
  • 3.6. When placing an order through the Seller’s operator (para. 3.1. of this Offer), the Buyer undertakes to provide the information specified in para. 3.3 - 3.4. present offer.
  • 3.7. Acceptance by the Buyer of the terms of this Offer shall be effected by the Buyer entering the relevant data in the registration form on the website of the Internet Shop or when placing an Order through the operator. After placing the Order through the Operator data about the Buyer are entered into the database of the Seller.
  • 3.8. The Buyer is responsible for the accuracy of the information provided during the execution of the Order.
  • 3.9. By entering into the Contract, that is, by accepting the terms of this offer (the proposed terms of purchase of the Goods), by placing an Order, the Buyer confirms the following:
  • a) The buyer is fully and fully acquainted and agrees with the terms of this offer (offer);
  • b) It authorizes the collection, processing and transmission of personal data, authorizing the processing of personal data for the duration of the Agreement and for an unlimited period after its expiry. In addition, the conclusion of the contract the Buyer confirms that he has been notified (without additional notice) about the rights established by the Law of Ukraine "On the protection of personal data", about the purpose of data collection, as well as the fact that his personal data are transferred to the Seller in order to be able to fulfill the terms of this Agreement, the possibility of making settlements, as well as receiving accounts, acts and other documents. The Buyer also agrees that the Seller has the right to provide access and transfer his personal data to third parties without any additional notifications of the Buyer to fulfill the Buyer’s order. The scope of rights of the Buyer as a subject of personal data in accordance with the Law of Ukraine "On the protection of personal data" he knows and understands.

4. Price and Delivery of Goods

  • 4.1 Prices for goods and services are determined by the seller himself and are indicated on the website of the Internet store. All prices for Goods and Services are listed on the website in UAH including VAT.
  • 4.2 Prices of goods and services may vary unilaterally by the seller depending on the market situation. In this case, the price of a single unit of the Goods, the cost of which is paid by the Buyer in full, may not be changed by the Seller unilaterally.
  • 4.3. The value of the Goods, indicated on the website of the online store, does not include the cost of delivery of the Goods to the Buyer. The Buyer shall pay the cost of delivery of the Goods in accordance with the current tariffs of the delivery services (carriers) directly chosen by the delivery service (carrier).
  • 4.4. The price of the Goods indicated on the website of the online store does not include the cost of delivery of the Goods to the address of the Buyer.
  • 4.5. The Seller may indicate the estimated cost of delivery of the Goods to the address of the Buyer when the Buyer makes a corresponding request to the Seller by sending an e-mail or when placing an order through the operator of the online store.
  • 4.6. The Buyer’s obligation to pay for the Goods is considered fulfilled from the moment of receipt of funds to the Seller’s account.
  • 4.7. Settlements between the Seller and the Buyer for the Goods are made by the methods specified on the website of the online store in the section «Payment and Delivery».
  • 4.8. When receiving the goods, the Buyer must, in the presence of a representative of the delivery service (carrier), check the conformity of the Goods with qualitative and quantitative characteristics (product name, quantity, completeness, shelf life).
  • 4.9. The buyer or his representative shall, at the time of acceptance of the Goods, confirm by his signature in the Goods Receipt/ or in the Order/ or in the Consignment Note for the delivery of the goods, without any claims to the quantity, appearance and completeness of the goods.
  • 4.10. Ownership and risk of accidental loss or damage of the Goods passes to the Buyer or his Representative from the moment of receipt of the Goods by the Buyer in the city of delivery of the Goods on the Seller’s own delivery or when the Seller hands the Goods to the delivery service (carrier) chosen Buyer.

5. Rights and obligations of Parties

  • 5.1. The seller shall:
  • 5.1.1. Transfer the goods to the Buyer in accordance with the terms of this Contract and the Buyer’s order.
  • 5.1.2. Do not disclose any private information about the Buyer and do not provide access to this information to third parties, except for the cases provided by the legislation and during the execution of the Buyer’s Order.
  • 5.2. The seller has the right:
  • 5.2.1 To change the terms of this Agreement, as well as the prices of Goods and Services unilaterally, by posting them on the website of the Internet Store. All changes take effect from the date of publication.
  • 5.3 The Buyer undertakes:
  • 5.3.1 Prior to the conclusion of the Agreement, familiarize yourself with the contents of the Agreement, the terms of the Agreement and the prices offered by the Seller on the website of the Internet Store.
  • 5.3.2 In fulfilment of the Seller’s obligations to the Buyer, the Buyer shall provide all necessary data, uniquely identifying him as the Buyer, and sufficient for delivery to the Buyer of the Goods ordered.
6. Return of Goods
  • 6.1. The buyer shall have the right to return to the Seller the non-food goods of improper quality, if the goods have not satisfied them in form, dimensions, shape, color, size or for other reasons may not be used for their intended purpose. The buyer has the right to return the goods of appropriate quality within 14 (14) days, not counting the date of purchase. The return of goods of appropriate quality shall be made if they have not been used and if their presentation, consumer properties, packaging, seals, labels, and settlement documents issued to the Buyer for payment of the Goods are preserved. The list of goods not subject to return on the grounds provided for in this paragraph shall be approved by the Cabinet of Ministers of Ukraine.
  • 6.2. Return to the Buyer of the value of the goods of appropriate quality shall be carried out within 30 (thirty) calendar days from the moment of receipt of such Goods by the Seller, subject to the requirements of para. 6.1. Treaty, current legislation of Ukraine.
  • 6.3. The value of the goods shall be returned by bank transfer to the Buyer’s account.
  • 6.4. Return of Goods of appropriate quality to the address of the Seller is carried out at the expense of the Buyer and the Seller to the Buyer is not reimbursed.
  • 6.5. In case of detection within the established warranty period of defects in the Goods, the Buyer personally, in the order and within the time period established by the legislation of Ukraine, has the right to present to the Seller the requirements stipulated by the Law of Ukraine «On Consumer Protection». In case of presentation of requests for free elimination of defects, the term for their elimination shall be calculated from the date of receipt of the Goods by the Seller at his disposal and physical access to such Goods.
  • 6.6. Consideration of the requirements provided by the Law of Ukraine «On Consumer Rights Protection», is carried out by the Seller when the Buyer provides documents provided by the current legislation of Ukraine. The Seller shall not be liable for the defects of the Goods arising after its transfer to the Buyer due to the Buyer’s violation of the rules of use or storage of the Goods, actions of third parties or force majeure.
  • 6.7. The buyer shall not have the right to refuse goods of appropriate quality having individually defined properties if the specified goods can be used exclusively by the Buyer who purchased them (incl. at the request of the Buyer not standard sizes, characteristics, appearance, equipment) and other). Confirmation that the product has individually certain properties is the difference between the size of the product and other characteristics specified in the online store.
  • 6.8. Return of goods, in the cases provided by law and this Agreement, is made at the address indicated on the site in the section «Contacts».
7. Responsibility
  • 7.1. The Seller is not liable for damage caused to the Buyer or third parties due to improper installation, use, storage of the Goods purchased from the Seller.
  • 7.2. The Seller shall not be liable for improper, untimely fulfillment of the Orders and its obligations in case the Buyer provides incorrect or false information.
  • 7.3. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the current legislation of Ukraine and the provisions of this Contract.
  • 7.4. The Seller or Buyer shall be exempted from liability for total or partial failure to perform its obligations if the failure is due to force majeure circumstances such as: war or hostilities, earthquake, flood, fire and other natural disasters, arising regardless of the will of the Seller and/or the Buyer after the conclusion of this contract. A Party in a position to fulfil its obligations shall immediately notify the other Party.

8. Privacy and protection of personal data

  • 8.1. By submitting his personal data on the website of the Internet Shop at the time of registration or placing an order, the Buyer shall give to the Seller his voluntary consent to the processing, use (including the transfer) of his personal data, as well as to perform other actions, provided by the Law of Ukraine «On the Protection of Personal Data », without limitation of the term of such consent.
  • 8.2. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation of the Seller’s provision of information to contractors and third parties acting on the basis of the contract with the Seller, including for the performance of obligations to the Buyer, and also in cases where the disclosure of such information is established by the requirements of the current legislation of Ukraine.
  • 8.3. The purchaser is responsible for keeping his personal data up to date. The Seller shall not be liable for defective performance or non-performance of its obligations due to irrelevance of information about the Buyer or lack of its validity.

9. Other conditions

  • 9.1. This contract is concluded on the territory of Ukraine and operates in accordance with the current legislation of Ukraine.
  • 9.2. All disputes arising between the Buyer and the Seller shall be settled by negotiation. In the event of failure to reach a negotiated settlement of the dispute, the Buyer and/or the Seller have the right to apply to the judicial authorities for a settlement of the dispute in accordance with the current legislation of Ukraine.
  • 9.3. The seller shall have the right to amend this Contract unilaterally as provided for in paragraph 5.2.1. of the Contract. In addition, amendments to the Treaty may be made by mutual agreement of the Parties in accordance with the procedure provided for in the current legislation of Ukraine.